Returns & Refunds

Please Read: Updated 04.13.24

This policy applies to products purchased from the website 

Be sure to add our email address into your contacts, so that you will receive any correspondence from us!


Yes! We want to make your online shopping experience as easy as possible! From the date that your parcel arrives as noted by the carrier, you have ten (10) days to decide!
Online purchases, may only be returned via our online store.  
To be sure the item(s) you've purchased meet the eligibility requirements for return, be sure to read our complete Return/Refunds Policy, as stated below.

To begin the return process, simply email us at 
Be sure to email us before shipping your order back to us!

Once you've received a confirmation email including your *RA#, from us, you may then return your item(s).

*RA#'s (Return Authorization Numbers) expire after ten (10) days.

Complete the paper Return form, found with your packing slip, then ship your item(s) to us, along with the Return Form, within ten (10) days of delivery. If ten days have passed from when your order has been marked as "delivered" by the carrier, unfortunately we cannot offer returns or refunds.

Customers are responsible for all shipping charges.

*Returns are to be shipped to:

John David Shoes

5657 Spring Garden Road

Parklane Box 181

Halifax, NS, B3J 3R4


*Returns may also be dropped off in person for processing, when possible, to our Park Lane location. Online purchases cannot be exchanged in store.
They must be received in store within the ten (10) days of the delivery date as marked by carrier, along with your completed Return Form.

CAN I GET A REFUND? What do I need to know?

We are determined to make your shopping experience hassle free. If you are unhappy with your online purchase for any reason, we will gladly accept returns of regular priced, unworn merchandise within ten (10) days of delivery, as marked by carrier.

If you would like to return goods for a full refund then please ensure the following:

  1. The product was purchased at regular price (not discounted or on sale)
  2. The product is not worn/used
  3. Retrieve your order number (you will find it on the John David Shoes order confirmation email).
  4. The product is to be returned in its original box.
  5. All return shipping charges are the responsibility of the customer, shipping fees will not be refunded.
  6. Merchandise purchased with Gift Cards may be returned, however, the purchase amount will be credited back to customer in the same format, not as a refund to a debit/credit card.
  7. *** Items purchased on SALE (discounted price from the full sales price) are  eligible to be returned for an online gift card to be used on any future online purchase. Sale merchandise is NOT ELIGIBLE for a refund.
  8. ANY RETURN that has exceeded thirty (30) days from original date of purchase is considered a FINAL SALE and no longer is eligible for return. Merchandise received after thirty (30) days will be returned to the customer, at their expense. We recommend using registered post to assure your item(s) are processed within this time frame.

    *We recommend sending return parcels via registered post or by courier, as John David Shoes is not liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, John David Shoes will not be held accountable for any losses.

Return of Sale Merchandise for Online Credit:
***Sale merchandise may be returned for online credit. Once your purchase has been returned and processed, an ONLINE GIFT CARD will be issued to you via email for the amount of the purchase minus shipping charges. Be sure that you've added our email address to your contacts. This assures that you'll receive any email correspondence, including your GIFT CARDS. 


We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. 

Returns will be accepted for products purchased online if they are faulty or the products delivered do not match your order. However, you will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return. 

All online purchases claimed as faulty will need to be sent back to John David Shoes for an official assessment by the John David Shoes product development team. 




We are unavailable during the Christmas period to make any changes to your order so make sure you double check your details and ensure you've ordered the size intended! 

We also unfortunately are unable to offer Express Shipping during sale time. We are doing our best to get all of your orders out as quick as we can!

If you have not received an order confirmation, this may be in your junk mail or delayed. Rest assured we have your order.


Normal Trading:

The Customer Service team operates on Monday to Friday (excluding public holidays in Halifax, Nova Scotia) from 10:00am until 6:00pm Atlantic Standard/Daylight Savings Time.

If you are following up on an order you have placed or a return you have sent back, please contact us via email at  our team will be happy to help.