Returns & Refunds
This policy applies only to products purchased from the website www.johndavidshoes.ca .
WHAT IS THE PROCESS FOR RETURNS?
Purchases made online, may only be returned via our online store. Returns cannot be processed at our store location. To return your purchase, please use the link located at the bottom of our home page, "Begin Return Process". Once you've completed this online form, please return your item(s) to us, along with the Return Form found inside the shoebox, within 14 days of receiving the order.
All returns must be shipped to the address below:John David Shoes 5657 Spring Garden Road
Parklane Box 181 Halifax, NS, B3J 3R4 Canada
CAN I GET A FULL REFUND ON RETURNED ITEMS?
We are determined to make your shopping experience hassle free. If you are unhappy with your online purchase for any reason, we will gladly accept an exchange of size or return of unworn merchandise returned to our online store within 14 days of the order date.
If you would like to return goods for a full refund then please ensure:
- The product was bought at full price
- The product is not worn
- Retrieve your order number (you will find it on the John David Shoes order confirmation email).
- The product can be returned in its original box or packaging.
- All shipping charges are the responsibility of the customer, shipping fees will not be refunded.
Note: Items purchased on SALE (discounted price from the full sales price) are a FINAL SALE and are eligible for an exchange of size only, of the same item, if available, but not a refund.
We recommend sending return parcels via registered post as John David Shoes is not liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, John David Shoes will not be held accountable for any losses.
Please follow the instructions on the Returns Form inside the shoe box to send them back for the size you would like to exchange for. If no form has been included with your purchase, please contact our Customer Service Team at firstname.lastname@example.org to start your exchange process.
Customers are responsible for shipping and handling charges for any exchanges of size. Please allow 2 – 4* working days for your order to be dispatched and a further 3-7 working days for delivery, depending on location.
WHAT IF A PRODUCT IS FAULTY OR INCORRECTLY DELIVERED?
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem.
Returns will be accepted for products purchased online if they are faulty or the products delivered do not match your Order. However, you will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.
All online purchases claimed as faulty will need to be sent back to John David Shoes for an official assessment by the John David Shoes product development team. Customers will initially be responsible for shipping and handling charges for any returns of faulty product, however this amount will be refunded to your account once the product has been received. Please ensure you provide a delivery receipt with any charges to ensure your refund can be processed.
HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?
We are unavailable during the Christmas period to make any changes to your order so make sure you double check your details and ensure you've ordered the size intended!
We also unfortunately are unable to offer Express Shipping during sale time. We are doing our best to get all of your orders out as quick as we can!
If you have not received an order confirmation, this may be in your junk mail or delayed. Rest assured we have your order.
The Customer Service team operates on Monday to Friday (excluding public holidays in Halifax, Nova Scotia) from 9.30am until 6.00pm Atlantic Standard/Daylight Savings Time.
If you are following up on an order you have placed or a return/exchange you have sent, please dial 902.422.8466 and our team will help you locate the order.
You can also contact us via email at email@example.com .